First psychological aid

At the beginning, the basic needs of the refugees must be secured: sheltered accommodation, food, contact, social help, information. Each and every one of us can provide security, orientation and social support. This can be donations of relief goods, but also emotional support or the provision of professional information, such as the mediation of assistance offers, help with daily structuring and finding one's way in the new living environment, as well as support in coping with everyday requirements such as dealing with authorities.

Safety and rest

• Provision of a safe place, privacy

• Respectful interaction

• Supporting the ability to act through small-step procedures

• Encouragement of familiar daily routines and procedures

Connectedness

• Feeling of being welcome 

• Sympathy and comfort in communication (also non-verbal through gestures and facial expressions)

• Encouraging contact with relatives and friends in the home country or here, as well as with other refugees.

Self-efficacy

• Promoting the experience of control and positive self-experience by taking on tasks and responsibility (empowerment)

Switching off

• Encouraging enjoyable activities (sports, relaxation techniques)

Confidence

• Providing perspectives on next steps on the ground

• Setting small goals